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Latest TSB date: November 25, 2014


Grand Cherokee Technical Service Bulletins & Recalls

2011-up models

Technical Service Bulletins Recalls / CSN's Additional service issues & tips

The following Service Bulletin data is provided strictly for informational purposes only, to assist owners to find out if a particular problem they may be experiencing with their vehicles has been addressed with a factory service bulletin. If a listed problem or symptom is present or suspected, owners should consult their authorized Jeep service department for the latest up to date bulletins and proper procedures. Repairs, adjustments or modifications described in these TSB's should be done by qualified service personnel only, especially when relating to safety and drivability issues. For a detailed explanation of TSB's, see this article from Edmunds.com: You, Your Vehicle and the Technical Service Bulletin.

SERVICE BULLETINS ARE NOT A WARRANTY ITEM FOR VEHICLES OUT OF WARRANTY. It is important to note that "Preventive" service repairs will generally not be performed under warranty during the normal warranty period if a vehicle is not exhibiting the particular symptom or problem. TSB's are not recalls. If you ask your dealer to perform the modification outside of the warranty period, expect to pay for the labor and parts.



Service Bulletin numbering

Example: TSB # 18-004-10A
18 004 10 A
Category
(1st 2 digits)
Bulletin sequence
(middle 2 or 3 digits)
Year issued
(last 2 digits)
Revision
(letter at end)


Bulletin numbering: The first two digits of all TSB numbers represent the category group. The middle two (or three) digits denote the category issue sequence, while the last two represent the calendar year in which the TSB was issued. In the example above, bulletin # "18-004-10A" is in the "Performance" category, and was the 4th Chrysler TSB released for this category in calendar year 2010. A letter at the very end, starting with "A", designates a revision and/or update, and supersedes the prior bulletin.

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Grand Cherokee Technical Service Bulletins and Recalls

2011-up model years

North American and export models

Note: For 1999-2004 Grand Cherokee TSB's visit  WJJeeps.com  -  For 2005-2010 Grand Cherokee TSB's visit  WKJeeps.com


NOTE - Includes all bulletins released through:   November 26, 2014

00 - Latest releases 11 - Exhaust 22 - Wheels
02 - Suspension 14 - Fuel 23 - Body
03 - Driveline/Axle 16 - Prop Shaft & U-Joint 24 - Heating &AC
05 - Brakes 17 - Rear Suspension 25 - Emissions
07 - Cooling 18 - Performance 26 - Miscellaneous
08 - Electrical 19 - Steering 30 - Recalls
09 - Engine 21 - Transmission  


About the table - The table below lists every TSB issued for all 2011-up Grand Cherokees models. Bulletins are listed in Group order, and within the Group by issue date from oldest to newest.

Applicable model year: - The model year for which a given TSB applies is listed with an "X" in the table. Note that some repairs or technical information may be applicable to only a small number of vehicles and/or vehicles or parts built before or after certain dates. This information is listed on the actual bulletins. In rare cases bulletins may describes issues or conditions that may be present on model years not specified.



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00 Newest Bulletins
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
21-039-14 - - - - 11/25/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS    X 
21-038-14 - - - - 11/25/14 FLASH: 8HP70 SRT TRANSMISSION SHIFT ENHANCEMENTS    X 
18-067-14 - - - - 11/22/14 FLASH: MIL ILLUMINATION, P1CF3 BATTERY TEMPERATURE SENSOR OUT OF RANGE LOW    X 
18-045-14 - - - - 11/21/14 P20EE SCR NOX CATALYST EFFICIENCY BELOW THRESHOLD BANK 1 (3.0L)    X 
18-063-14 - - - - 11/18/14 FLASH: 5.7L POWERTRAIN DIAGNOSTIC AND SYSTEM IMPROVEMENTS    X 
RC-P64-14 - - - - 11/13/14 REPROGRAM STEERING COLUMN CONTROL MODULE
(applies only to vehicles built from October 03, 2013 through April 11, 2014)
   X  
08-098-14 - - - - 11/13/14 FUEL SAVER INDICATOR - ECONOMIZER (ECO) MODE DEFAULTS TO ON AND WILL NOT RETAIN THE CUSTOMER PREFERENCE    X 
21-036-14 - - - - 11/08/14 FLASH: DRIVETRAIN CONTROL MODULE (DTCM), DRIVELINE BUMP SENSATION DURING LOW SPEED TRANSMISSION DOWNSHIFTS (SRT)   X  
21-033-14 - - - - 10/22/14 FLASH: MIL ILLUMINATION FOR P0730 AND TRANSMISSION SHIFT ENHANCEMENTS
(supersedes 21-005-13 dated 05/17/13)
 X    
08-023-14a - - - - 10/18/14 RJ2 OR RG2 RADIO ENHANCEMENTS
(supersedes 08-023-14 dated 02/28/14)
(2014 model year export models only)
   X  
08-013-14b - - - - 10/18/14 RA2 RADIO ENHANCEMENT v14.31.00
(supersedes 08-013-14a dated 03/21/14)
   X  
18-018-14d 14-028 10/17/14 FLASH: MIL ILLUMINATION - DIAGNOSTIC AND SYSTEM IMPROVEMENTS (3.0L diesel)
(supersedes 18-018-14c dated 07/11/14)
   X  
24-003-14a 14-087 10/17/14 FLASH: AUTOMATIC TEMPERATURE CONTROL- CABIN TEMPERATURE TOO HIGH
(supersedes 24-003-14 dated 05/01/14)
   X  
19-003-14 - - - - 10/15/14 CLUNK AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING AND/OR DRIVING OVER ROUGH ROADS
(supersedes 19-004-11 dated 08/20/11)
XX    
CSN-P39-14 - - - - 10/14/14 FRONT HALF SHAFT BOOT CLAMPS
(applies only to vehicles equipped with a Quadra-Trac (sales code DHB) or Quadra-Trac II (sales code DKA) built from March 05, 2014 through April 21, 2014)
   X  
18-054-14 - - - 10/08/14 INTERMITTENT EXTENDED CRANK, LONG CRANK TIME (3.6L)   X  
08-086-14a - - - - 10/01/14
10/23/14
RBZ OR RHB RADIO SOFTWARE ENHANCEMENTS
(supersedes 08-061-13 dated 08/09/13)
 XX   
08-084-14 - - - - 09/30/14 RADIO AUDIO UPDATES FOR THE AUSTRALIAN MARKET
(Australian market only)
   X  
21-012-14b - - - 09/26/14 TRANSMISSION SHIFT ENHANCEMENTS - ADAPTATION DRIVE LEARN PROCEDURE
(supersedes 21-012-14a dated 07/09/14)
   XX 
21-030-14a - - - - 09/26/14
10/24/14
845RE TRANSMISSION QUICK LEARN PROCEDURE   XX 
25-004-14 14-075 09/16/14 DIESEL EXHAUST FLUID (DEF) INJECTOR LINE RETENTION   X  
08-079-14b 14-081 09/11/14
10/04/14
10/24/14
FLASH: RA3 RA4 RADIO IGNITION OFF BATTERY DRAW    X 
08-078-14 14-073 09/11/14 RG2 RJ2 RADIO LANGUAGE ENHANCEMENTS PORTUGUESE POLISH TURKISH BRAZIL-PORTUGUESE   X  
RC-P36-14 - - - - 08/29/14 SUN VISOR WIRING
(applies to 2011-2014 vehicles equipped with a sun visor vanity light (sales code GNC) built through December 11, 2013)
XXXX  
21-026-14 - - - - 08/27/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS (3.0L diesel / 8-speed)
(supersedes 21-011-13 dated 11/09/13)
   X  
08-071-14 - - - - 08/23/14FLASH: PARK ASSIST ENHANCEMENT
(supersedes 08-039-13 dated 05/21/13)
   X  
08-064-14 14-060 08/04/14 RJ4 NAVIGATION ENHANCEMENTS
(Latin America market only)
   X  
08-062-14 14-058 07/31/14 REPLACE RADIO NO AM OR FM RECEPTION
(Barbados & Island Country Code only)
   X  
08-036-14a 13-071 07/31/14 RA3 RA4 RADIO ENHANCEMENTS
(supersedes 08-036-14 dated 03/28/14)
   X  
08-021-14c 14-023
14-089
07/31/14
10/30/14
RG3 RG4 RJ3 RJ4 RADIO ENHANCEMENTS
(supersedes 08-021-14a dated 03/05/14)
(export models only)
   X  
08-061-14 - - - - 07/25/14 POLISH INSTRUMENT CLUSTER TRANSLATION UPDATE   X  
07-003-14 14-057 07/25/14 COOLANT WEEPAGE AT EGR HOSE
(export models only)
XXX   
18-018-14c 14-028 07/11/14 FLASH: MIL ILLUMINATION - DIAGNOSTIC AND SYSTEM IMPROVEMENTS (3.0L diesel)
(superseded by 18-018-14d dated 10/17/14)
   X  
18-036-14 - - - - 07/04/14 FLASH: DIFFICULT TO START ENGINE IN COLD AMBIENT TEMPS WHEN USING THE BLOCK HEATER. ALSO INCLUDES POWERTRAIN SYSTEM ENHANCEMENTS (5.7L) XX   
18-035-14 - - - - 07/04/14 FLASH: SURGE, SHUDDER OR PULSATION AT HIGHWAY SPEEDS (5.7L) XX   
21-021-14a - - - - 07/01/14 FLASH: DRIVETRAIN CONTROL MODULE (DCTM) - BUMP FELT IN THE DRIVELINE WHILE TURNING FROM A STOP SUCH AS IN PARKING LOT MANEUVERS   X  
17-002-14 - - - - 07/01/14 REAR SHOCK ABSORBER LOW SPEED RATTLE CHUCKLE NOISEXXXX  
08-054-14 14-048 06/27/14 FLASH: RM4 UCONNECT AM/FM/BT/NAV/VOICE NAVIGATING RESETS WHEN DRIVING (Japan only)   X  
03-001-14b 14-049 06/27/14
06/28/14
FRONT HALF SHAFT BOOT CLAMP LOOSE
(superseded by CSN-P39-14 dated 10/14/14)
   X  
RC-P31-14 - - - - 06/19/14 REPROGRAM ADAPTIVE CRUISE CONTROL MODULE
(applies only to 2014 vehicles built built from January 16th through April 17th, 2014)
   X  
22-003-14a - - - 06/11/14
10/29/14
STEERING WHEEL VIBRATION AT SPEEDS ABOVE 65 MPH (105 KMH) / FRONT WHEEL BEARINGS   X  
08-053-14a 14-050 06/11/14
07/03/14
FLASH: VEHICLE ENHANCEMENT   X  
09-002-14a - - - - 06/10/14
10/03/14
MIL ILLUMINATION: P0300, P0302, P0304 OR P0306 (X56 WARRANTY EXTENSION) (3.6L)XXX   
18-034-14a 14-046 06/06/14
07/15/14
P0520- ENGINE OIL PRESSURE SENSOR CIRCUIT  XX  
RC-P14-14 - - - - 05/27/14 Brake Booster
(applies only to 2011-2014 vehicles built built through September 08, 2013)
XXXX  
02-004-14b - - - - 05/22/14
11/25/14
VEHICLE LEADS OR DRIFTS TO THE LEFT - RIGHT HAND DRIVE (RHD, includes SRT models)) XXX  
11-003-14 - - - 05/22/14 RATTLE OR SQUEAK NOISE UNDER VEHICLE   X  
18-008-14a - - - - 05/06/14 FLASH: MIL ILLUMINATION P0300- MULTIPLE CYLINDER MISFIRE AND/OR P0573- BRAKE SWITCH 1 STUCK OFF
(supersedes 18-008-14 dated 02/15/14)
   X  
24-003-14 - - - 05/01/14 FLASH: AUTOMATIC TEMPERATURE CONTROL- CABIN TEMPERATURE TOO HIGH
(superseded by 08-036-14a dated 10/17/14)
   X  
02 Suspension
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
02-004-10 10-069 10/26/10 STEERING WHEEL OUT OF ALIGNMENT X     
02-005-10 10-088 12/23/10 SQUEAKING NOISE FROM FRONT OF THE VEHICLE WHEN DRIVINGX     
02-003-14 - - - 04/29/14 VEHICLE LEADS OR DRIFTS TO THE RIGHT (SRT) XXX  
02-004-14b - - - - 05/22/14
11/25/14
VEHICLE LEADS OR DRIFTS TO THE LEFT - RIGHT HAND DRIVE (RHD, includes SRT models)) XXX  
03 - Driveline/Axle
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
03-001-14b 14-049 06/27/14
06/28/14
FRONT HALF SHAFT BOOT CLAMP LOOSE
(superseded by CSN-P39-14 dated 10/14/14)
   X  
05 - Brakes
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
05-006-12 12-053 09/28/12 THUMPING NOISE FROM FRONT WHEELS WHEN BRAKING (BRY sales code) X    
05-005-13 - - - - 06/27/13 SQUEAL NOISE FROM FRONT OF VEHICLE WHEN BRAKINGXXXX  
05-006-13 13-061 08/23/13 INCORRECT CALIPER ADAPTER MOUNTING BOLT LENGTH  XX  
07 - Cooling
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
07-004-12a - - - - 07/07/12
09/20/12
RELEASE OF NEW ORGANIC ADDITIVE TECHNOLOGY (OAT) COOLANT  XXXX
07-004-13 - - - - 09/06/13 COOLANT WEEPAGE AT EGR HOSE (3.0L diesel)
(export models only)
XXX   
07-003-14 14-057 07/25/14 COOLANT WEEPAGE AT EGR HOSE
(export models only)
XXX   
08 - Electrical
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
08-15-10 - - - - 06/30/10 AGM BATTERY TESTING AND CHARGING X     
08-018-10 - - - - 07/29/10 LEFT TURN SIGNAL ON TRAILER MAY BE INOPERATIVE X     
08-023-10 - - - - 09/08/10 FLASH: PEM MODULE FOR INTERMITTENT NO CRANK CAUSED BY PROXIMITY ISSUES
(superseded by 08-023-10a dated 09/24/10)
X     
08-023-10a 10-056 09/24/10 PEM MODULE TEST AND REPLACE OR TEST AND FLASH
(supersedes 08-023-10 dated 09/08/10)
X     
08-029-10 - - - - 12/15/10 POWER LIFTGATE WILL NOT POWER OPEN AND/OR WILL NOT POWER CLOSE
(superseded by 08-007-11 dated 02/16/11)
X     
08-001-11 - - - - 01/15/11 RER, REW, REP RADIO SOFTWARE ENHANCEMENTSX     
08-001-11a 11-026 02/16/11 RER, REW, REP RADIO SOFTWARE ENHANCEMENTS
(supersedes 08-001-11 dated 01/15/11)
X     
08-007-11 11-016 02/16/11 POWER LIFTGATE WILL NOT POWER OPEN AND/OR WILL NOT POWER CLOSE
(supersedes 08-029-10 dated 12/15/10)
X     
08-008-11 11-020 02/19/11 VEHICLES BUILT WITH RBZ RADIOS HAVE MONRONEY LABELS DISPLAYING RHBX     
08-010-11 - - - - 02/25/11 VEHICLE NO CRANK, VEHICLE APPEARS TO HAVE A DEAD BATTERYX     
08-011-11 11-023 03/05/11 FRONT DOOR GLASS DOES NOT SIT FLUSH WITH BELT MOLDING IN FULL DOWN POSITIONX     
08-015-11 11-034 04/06/11 LOSS OF COMMUNICATIONS WITH HFMX     
08-018-11a 11-066 04/21/11
05/19/11
STATIC, SQUEAL, NO SOUND, OR INTERMITTENT SOUND FROM SPEAKERSX     
K40-11 - - - - 04/21/11 CUSTOMER SATISFACTION NOTIFICATION K40 - MONRONEY LABEL INFORMATION - SIRIUS TRAVEL LINK UPDATE FOR RHB RADIOSX     
08-020-11 - - - - 05/05/11 SIRIUSXM TRAVEL LINK UPDATE POLICYX     
08-024-11a 11-047 05/19/11
07/01/11
FLASH: INTERMITTENT NO START OR INTERMITTENT RKE FUNCTIONX     
08-036-11 - - - - 06/29/11 IPOD AND IPHONE COMPATIBILITY ISSUES
(superseded by 08-019-12 dated 03/27/12)
X     
08-040-11 11-072 07/09/11 PASSIVE ENTRY, KEYLESS GO DOES NOT FUNCTIONX     
08-046-11 - - - - 08/04/11 FLASH: AMBIENT TEMPERATURE DISPLAY IS INACCURATE OR SLOW TO UPDATEX     
08-051-11 - - - - 08/20/11 RADIO ANTI-THEFT CODES
(superseded by 08-011-12 dated 02/08/12)
 X    
08-053-11 - - - - 08/27/11 FLASH: VEHICLE THEFT ALARM INTERMITTENTLY SOUNDS, NO STARTX     
08-054-11 11-091 10/05/11 FOBIK BUTTONS ARE INOPERATIVE OR FOBIK BUTTONS REQUIRE EXCESSIVE FORCE TO FUNCTIONX     
08-036-11a - - - - 10/26/11 AUDIO DEVICE COMPATIBILITY ISSUES INCLUDING IPOD AND IPHONE
(superseded by 08-019-12 dated 03/27/12)
X     
08-062-11 - - - - 11/23/11 FLASH: POWER LIFTGATE MODULE SOFTWARE ENHANCEMENTSX     
08-011-12 - - - - 02/08/12 RADIO ANTI-THEFT CODES
(supersedes 08-051-11 dated 08/20/11)
 X    
08-014-12 - - - - 02/23/12 FLASH: CLUNKING SOUND FROM REAR OF VEHICLE WHEN DRIVING OVER ROUGH ROAD (SRT8) X    
08-018-12 - - - - 03/27/12 FLASH: HANDS FREE MODULE CUSTOMER SATISFACTION ENHANCEMENTS (2012 models)
(superseded by 08-021-13 dated 03/29/13)
 X    
08-019-12 - - - - 03/27/12 FLASH: HANDS FREE MODULE CUSTOMER SATISFACTION ENHANCEMENTS (2011 models)
(supersedes 08-036-11a dated 10/26/11)
X     
08-022-12 12-024 04/03/12 FLASH: INTERMITTENT NO START
(export models only)
XX    
08-025-12 12-026 04/14/12 FLASH: HARD START, NO START, LONG CRANK, DRAINED BATTERY, RB2 RADIO WAKING UP AND CAUSING BATTERY DRAIN
(export models only)
XX    
08-026-12 - - - - 04/18/12 FLASH: REW OR REX RADIO SOFTWARE ENHANCEMENTS
(export models only)
X     
08-033-12 12-031 05/05/12 FLASH: VEHICLE THEFT ALARM INTERMITTENTLY SOUNDS
(export models only)
(superseded by 08-017-13 dated 03/19/13)
XX    
08-034-12 - - - - 05/10/12 FLASH: SERVICE AIR SUSPENSION MESSAGE AND/OR U0415-00 AND/OR C159E-15 SETXX    
08-046-12 12-042 06/19/12 NAVIGATION LOSING SATELLITE SIGNAL
(export models only)
XX    
08-050-12 - - - - 08/09/12 FLASH: HANDS FREE MODULE PROMPTS BEGIN TO PLAY WITHOUT PRESSING THE PHONE OR VOICE RECOGNITION BUTTON
(superseded by 08-050-12a dated 10/30/12)
 X    
08-051-12 - - - - 06/19/12 FLASH: SECRET KEY TRANSFER RESULTS IN NEGATIVE RESPONSE 0X22 ERROR
(export models only)
XXX   
08-057-12 - - - - 10/11/12 FLASH: RBZ OR RHB RADIO SOFTWARE ENHANCEMENTS
(superseded by 08-061-13 dated 08/09/13)
 X    
08-050-12a - - - - 10/30/12 FLASH: HANDS FREE MODULE PROMPTS BEGIN TO PLAY WITHOUT PRESSING THE PHONE OR VOICE RECOGNITION BUTTON
(supersedes 08-050-12 dated 08/09/12)
 X    
08-053-12 12-067 11/15/12 FLASH: RHR, RHW OR RHP RADIO SOFTWARE ENHANCEMENTS (update 2.126)
(superseded by 08-066-13 dated 08/21/13)
XXX   
08-065-12 12-072 12/20/12 RHR NAVIGATION MAP ENHANCEMENTS X    
08-005-13 - - - - 02/01/13 FLASH: POWER LIFTGATE MAY NOT POWER OPEN OR CLOSEXX    
08-002-13c - - - - 02/14/13
06/08/13
11/19/13
HOW TO ACTIVATE THE NAVIGATION MAPS ON A RA3 RADIO   X  
08-011-13 - - - - 03/01/13 FLASH: POWER FOLDING MIRRORS UNFOLD WHILE CRANKING ENGINE (Japan Market Only)XXX   
08-017-13 12-031 03/19/13 FLASH: VEHICLE THEFT ALARM INTERMITTENTLY SOUNDS
(export models only)
(supersedes 08-033-12 dated 05/05/12)
XX    
08-021-13 - - - - 03/29/13 FLASH: HANDS FREE MODULE CUSTOMER SATISFACTION ENHANCEMENTS
(supersedes 08-018-12 dated 03/27/12)
 X    
08-028-13 13-027 04/25/13 RA2 PAIRED PHONE LIST IS DELETED AFTER IGNITION CYCLE   X  
08-039-13 - - - - 05/21/13 FLASH: FRONT PARK ASSIST ENHANCEMENT
(superseded by 08-071-14 dated 08/23/14)
   X  
08-049-13c 13-056 06/29/13
08/03/13
08/14/13
RA3 And RA4 RADIO ENHANCEMENTS (v13.19.0)
(superseded by 08-049-13f dated 10/05/13)
   X  
08-051-13 - - - - 07/12/13 FLASH: PARK ASSIST SETUP DISPLAY DOESN'T MATCH OPTION
(export models only)
 XX   
08-058-13 - - - - 07/31/13 AFTER RADIO REPLACEMENT CANNOT REGISTER UCONNECT ACCESS OR CRITICAL VIN ERROR MESSAGE IS DISPLAYED   X  
08-061-13 - - - - 08/09/13 FLASH: RBZ OR RHB RADIO SOFTWARE ENHANCEMENTS
(superseded by 08-086-14 dated 10/01/14)
 XX   
08-063-13 - - - - 08/17/13 FALSE ALERT FROM BLIND SPOT DETECTION (Summit and SRT only)   X  
08-066-13 12-067 08/21/13 RHR, RHW OR RHP RADIO SOFTWARE ENHANCEMENTS (version 2.184)
(superseded by 08-027-14 dated 03/05/14)
XXX   
08-070-13c 12-072 09/10/13
09/25/13
10/10/13
10/19/13
RHR RHW OR RHP RADIO NAVIGATION MAP ENHANCEMENTS X    
08-072-13 - - - - 09/13/13 FLASH: RG2 RADIO RUSSIA TRANSLATION IMPROVEMENTS
(Russia and CIS Markets only)
   X  
08-076-13 13-072 10/03/13
11/26/13
FLASH: ADAPTIVE CRUISE CONTROL ENHANCEMENTS (sales code NH3)
(NOTE: This bulletin is superseded by Recall CSN-N55)
   X  
08-049-13g 13-056
13-071
10/08/13
10/25/13
12/05/13
12/13/13
RA3 RA4 RJ3 RJ4 RG3 RG4 RADIO ENHANCEMENTS
(superseded by 08-036-14 dated 03/28/14)

(RA3, RA4 = v13.48.03 and RJ3, RJ4, RG3 and RG4 = v13.43.7)

   X  
08-080-13 13-077 10/11/13 RADIO COMPASS FUNCTION INOPERABLE
(export models only)
   X  
08-082-13 - - - - 10/19/13 FLASH: AIR SUSPENSION ENHANCEMENT   X  
08-086-13 - - - - 10/30/13 EXTERIOR LAMP CONDENSATION AND FOGGINGXXXX  
08-089-13 - - - - 12/03/13 POOR SIRIUS SATELLITE RADIO RECEPTION   X  
08-002-14 - - - - 01/07/14 FLASH: CAN NOT DISABLE COMFORT AUTO ON FEATURE   X  
08-003-14 14-002 01/07/14 INTEGRATED CENTER STACK MISSING BUTTONS (Summit models)   X  
08-009-14 - - - - 01/30/14 RUSSIAN INSTRUMENT CLUSTER TRANSLATION UPDATE   X  
08-013-14 - - - - 02/01/14 RA2 RADIO ENHANCEMENT v13.49.0
(superseded by 08-013-14b dated 10/18/14)
   X  
08-016-14 - - - - 02/12/14 AUTO COMFORT FEATURE ALWAYS DEFAULTS ON IN COLD WEATHER   X  
08-017-14 - - - - 02/13/14 FLASH: FALSE BLIND SPOT INDICATION   X  
08-020-14 - - - - 02/25/14 FLASH: RADIO MAY BE MUTED CAUSED BY THE AMPLIFIER NOT COMMUNICATING   X  
08-021-14a 14-023 02/26/14
03/05/14
RG3 RG4 RJ3 RJ4 RA3 RA4 RADIO ENHANCEMENTS v14.05.03 (except U.S. market)
(superseded by 08-021-14b dated 07/31/14)
   X  
08-023-14 - - - - 02/28/14 RJ2 OR RG2 RADIO ENHANCEMENTS
(superseded by 08-023-14b dated 10/18/14)
   X  
08-024-14 14-022 03/05/14 RHW RHP RADIO SOFTWARE ENHANCEMENTS v2.140 for non J-Nav and 2.337 for J-NavXXX   
08-026-14 14-019 03/05/14 FLASH: RK4 RM4 RL4 UCONNECT 8.4N AM/FM/BT/NAV v14.05.0   X  
08-027-14 12-067 03/05/14 RHR RADIO SOFTWARE ENHANCEMENTS v2184
(supersedes 08-066-13 dated 08/21/13)
XXX   
08-013-14a - - - - 03/21/14 RA2 RADIO ENHANCEMENT v14.06.07
(superseded by 08-013-14b dated 10/17/14)
   X  
08-036-14 13-071 03/28/14 RA3 RA4 RADIO ENHANCEMENTS v14.05.03 (U.S. market only)
(supersedes 08-049-13g dated 12/13/13)
(superseded by 08-036-14b dated 07/31/14)
   X  
08-053-14a 14-050 06/11/14
07/03/14
FLASH: VEHICLE ENHANCEMENT   X  
08-054-14 14-048 06/27/14 FLASH: RM4 UCONNECT AM/FM/BT/NAV/VOICE NAVIGATING RESETS WHEN DRIVING (Japan only)   X  
08-061-14 - - - - 07/25/14 POLISH INSTRUMENT CLUSTER TRANSLATION UPDATE   X  
08-062-14 14-058 07/31/14 REPLACE RADIO NO AM OR FM RECEPTION
(Barbados & Island Country Code Only)
   X  
08-021-14c 14-023
14-089
07/31/14
10/30/14
RG3 RG4 RJ3 RJ4 RADIO ENHANCEMENTS
(supersedes 08-021-14a dated 03/05/14)
(export models only)
   X  
08-036-14a 13-071 07/31/14 RA3 RA4 RADIO ENHANCEMENTS
(supersedes 08-036-14 dated 03/28/14)
   X  
08-064-14 14-060 08/04/14 RJ4 NAVIGATION ENHANCEMENTS
(Latin America market Only)
   X  
08-071-14 - - - - 08/23/14 FLASH: PARK ASSIST ENHANCEMENT
(supersedes 08-039-13 dated 05/21/13)
   X  
08-078-14 14-073 09/11/14 RG2 RJ2 RADIO LANGUAGE ENHANCEMENTS PORTUGUESE POLISH TURKISH BRAZIL-PORTUGUESE   X  
08-079-14b 14-081 09/11/14
10/04/14
10/24/14
FLASH: RA3 RA4 RADIO IGNITION OFF BATTERY DRAW    X 
08-084-14 - - - - 09/30/14 RADIO AUDIO UPDATES FOR THE AUSTRALIAN MARKET
(Australian market only)
   X  
08-086-14a - - - - 10/01/14
10/23/14
RBZ OR RHB RADIO SOFTWARE ENHANCEMENTS
(supersedes 08-061-13 dated 08/09/13)
 XX   
08-013-14b - - - - 10/18/14 RA2 RADIO ENHANCEMENT v14.31.00
(supersedes 08-013-14a dated 03/21/14)
   X  
08-023-14a - - - - 10/18/14 RJ2 OR RG2 RADIO ENHANCEMENTS
(supersedes 08-023-14 dated 02/28/14)
(2014 model year export models only)
   X  
08-098-14 - - - - 11/13/14 FUEL SAVER INDICATOR - ECONOMIZER (ECO) MODE DEFAULTS TO ON AND WILL NOT RETAIN THE CUSTOMER PREFERENCE    X 
09 - Engine
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
09-006-11 11-100 11/08/11 REPLACE ENGINE
(3.6L export models only)
 X    
09-001-12 - - - - 06/27/12 ENGINE OIL CONSUMPTION GUIDELINE XX   
09-002-13 - - - - 10/09/13 BLUE SMOKE FROM EXHAUST ON INITIAL START-UP WHEN PARKED FACING UPHILL ON AN INCLINE (5.7L)XXXX  
09-003-13 - - - - 10/26/13 PENTASTAR ENGINE OIL FILTER APPLICATION REFERENCEXXXX  
09-004-13 - - - - 11/22/13 ENGINE OIL FILTER SERVICE (3.0L diesel)   X  
09-002-14 - - - - 06/10/14 MIL ILLUMINATION: P0300, P0302, P0304 OR P0306 (X56 WARRANTY EXTENSION) (3.6L)XXX   
09-002-14a - - - - 06/10/14
10/03/14
MIL ILLUMINATION: P0300, P0302, P0304 OR P0306 (X56 WARRANTY EXTENSION) (3.6L)XXX   
11 - Exhaust
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
11-001-10 10-053 08/31/10 EXHAUST SYSTEM NOISE (3.6L) X     
11-004-11 11-043 05/12/11 INSTALL FUEL TANK UPPER SHIELD
(export models only)
X     
11-001-12 12-012 02/23/12 EXHAUST SYSTEM LEAK AT TURBO FACE SEAL
(3.0L export models only)
X     
11-001-13 13-013 02/27/13 EXHAUST TIP CONTACTING HITCH CAUSING BUZZ, SQUEAK OR RATTLE (SRT8)  X   
11-003-14 - - - 05/22/14 RATTLE OR SQUEAK NOISE UNDER VEHICLE   X  
14 - Fuel
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
14-002-11 - - - - 03/17/11 SLOSHING SOUND WHEN FUEL TANK IS BETWEEN 5/8 TO 7/8 OF A FULL TANKX     
16 - Propeller Shaft & U-Joint
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
16-002-13 13-054 07/30/13 RATTLE AND/OR GROWL NOISE ON HARD ACCELERATION (5.7L 2wd)   X  
17 - Rear Suspension
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
17-002-10 - - - - 09/28/10 REAR SHOCK BUZZ / SQUEAK / RATTLE
(superseded by 17-002-10a dated 12/10/10)
X     
17-003-10 10-065 10/12/10 REAR SHOCK BUZZ / SQUEAK / RATTLE
(superseded by 17-001-11 dated 04/30/11)
X     
17-002-10a 10-079 12/10/10 REAR SHOCK BUZZ / SQUEAK / RATTLE
(supersedes 17-002-10 dated 09/28/10)
X     
17-001-11 10-065 04/30/11 REAR SHOCK BUZZ / SQUEAK / RATTLE
(supersedes 17-003-10 dated 10/12/10)
X     
17-002-11 - - - - 08/03/11
09/02/11
SQUEAK AND/OR CLUNK NOISE COMING FROM REAR OF VEHICLE
(superseded by 17-002-13 dated 01/31/13)
X     
17-001-12a - - - - 09/05/12
09/28/12
LOW SPEED RATTLE AND/OR CHUCKLE FROM REAR OF VEHICLE OVER UNEVEN SURFACES (SRT) X    
17-001-13 - - - - 10/17/12 REAR AIR SPRING SHIELD INSTALLATION PROCEDURE
(export models only - Russia)
 X    
17-002-13 12-067 01/31/13 SQUEAK AND/OR CREAK NOISE COMING FROM REAR OF VEHICLE
(supersedes 17-002-11 dated 09/02/11)
XXX   
17-004-13 - - - - 03/01/13 CLEANING OF REAR AIR SUSPENSION AT EVERY ENGINE OIL CHANGE (Russian Market Only)XXXX  
17-005-13 - - - - 04/03/13 RATTLE AND/OR CLUNK NOISE FROM REAR OF THE VEHICLE EQUIPPED WITH LOAD LEVELING SUSPENSIONXXX   
17-002-14 - - - - 07/01/14 REAR SHOCK ABSORBER LOW SPEED RATTLE CHUCKLE NOISEXXXX  
18 - Performance
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
18-025-10 - - - - 08/31/10 FLASH: DRIVEABILITY IMPROVEMENTS, HARD START, SPARK KNOCK, ETC LIGHT FLASHING (5.7L) X     
18-026-10 - - - - 09/25/10 FLASH: MIL ILLUMINATION, SAG/HESITATION AT LAUNCH (3.6L) X     
18-001-11 11-002 01/08/11 FLASH: ELECTRONIC STABILITY CONTROL ENHANCEMENTSX     
18-012-11 - - - - 02/24/11 FLASH: MIL ILLUMINATION OR TAPPING SOUND HEARD UNDER HOOD AT KEY UP OR AFTER KEY OFF WITH DRIVEABILITY AND TRANSMISSION IMPROVEMENTS
(superseded by 18-012-11a dated 03/28/11)
X     
18-012-11a 11-038 03/29/11 FLASH: MIL ILLUMINATION OR TAPPING SOUND HEARD UNDER HOOD AT KEY UP OR AFTER KEY OFF WITH DRIVEABILITY AND TRANSMISSION IMPROVEMENTS
(supersedes 18-012-11 dated 02/24/11)
X     
18-034-11 11-063 06/29/11 FLASH: PCM FOR INTERNATIONAL VEHICLE TOP SPEED ADJUSTMENTS WITH CONTINENTAL TIRES
(export models only)
X     
18-035-11 - - - - 06/30/11 FLASH: DRIVEABILITY AND TRANSMISSION AND HEATING AND A/C IMPROVEMENTSX     
18-049-11 - - - - 11/04/11 FLASH: BUMP OR HARSH SHIFT NEUTRAL TO DRIVE AND AVOID MIL ILLUMINATION FOR ANY P0032, P0038, P0052, P0058, P0031, P0037, P0051, P0057
(superseded by 08-015-12 dated 04/20/12)
X     
18-048-11 - - - - 11/04/11 FLASH: MIL ILLUMINATION FOR ANY P06DE, P054A, P054CX     
18-050-11 - - - - 11/10/11 FLASH: MIL ILLUMINATION P0441, P0128, P0300, P0301, P0302, P0303, P0304, P0305, P0306, P0420, P0430, P113D, P113E, P0133, P0153 X    
18-053-11 11-106 12/15/11 OIL CHANGE REMINDER ILLUMINATES TOO EARLY AND AVOID MIL ILLUMINATION FOR P2015
(3.0L export models only)
XX    
18-015-12 - - - - 04/20/12 FLASH: BUMP OR HARSH SHIFT NEUTRAL TO DRIVE AND AVOID MIL ILLUMINATION FOR ANY P0032, P0038, P0052, P0058, P0031, P0037, P0051, P0057
(supersedes 18-049-11 dated 11/04/11)
X     
18-019-12 - - - - 06/05/12 FLASH: LOSS OF POWER ON ACCELERATION FROM IDLE AND MIL ILLUMINATION P0299 OR P049D (3.0L)
(export models only)
XX    
18-028-12 - - - - 10/03/12 FLASH: MIL ILLUMINATION P0108 - MANIFOLD ABSOLUTE PRESSURE SENSOR CIRCUIT HIGH (3.6L) X    
18-030-12 - - - - 10/17/12 DECELERATION DRIVABILITY IMPROVEMENTS (5.7L)
(superseded by 18-031-13 dated 07/25/13)
(export models only)
XX    
18-014-13 - - - - 03/19/13 FLASH: MIL ILLUMINATION P0108- MANIFOLD ABSOLUTE PRESSURE SENSOR CIRCUIT HIGHX     
18-027-13 - - - - 07/12/13 FLASH: MIL ILLUMINATION P0456- EVAP SYSTEM SMALL LEAK. INCLUDES TRANSMISSION ENHANCEMENTS (5.7L)  X   
18-031-13 - - - - 07/25/13 DECELERATION DRIVABILITY IMPROVEMENTS (5.7L)
(supersedes 18-030-12 dated 10/17/12)
(export models only)
XXX   
18-034-13 - - - - 08/15/13 FLASH: MIL ILLUMINATION P0456 - EVAP SYSTEM SMALL LEAK (3.6L, 5.7L)   X  
18-037-13 - - - - 08/31/13 FLASH: MIL ILLUMINATION P0456- EVAP SYSTEM SMALL LEAK (3.6L, 6.4L)  X   
18-041-13 - - - - 09/13/13 FLASH: MIL ILLUMINATION P0606- INTERNAL CONTROL PROCESSOR   X  
18-008-14 - - - - 02/15/14 FLASH: MIL ILLUMINATION P0300- MULTIPLE CYLINDER MISFIRE AND/OR P0573- BRAKE SWITCH 1 STUCK OFF
(superseded by 18-008-14a dated 05/06/14)
   X  
18-018-14b 14-028 03/18/14
03/21/14
04/16/14
FLASH: MIL ILLUMINATION - DIAGNOSTIC AND SYSTEM IMPROVEMENTS (3.0L diesel)
(superseded by 18-008-14c dated 07/11/14)
   X  
18-019-14 - - - 03/18/14 FLASH: CRUISE CONTROL INOPERATIVE AND/OR KNOCKING (DETONATION) SOUND (3.0L diesel)
(export models only)
   X  
18-026-14 - - - 04/01/14 FLASH: POWERTRAIN SYSTEM IMPROVEMENTS/ENHANCEMENTS (3.6L)  X   
18-008-14a - - - - 05/06/14 FLASH: MIL ILLUMINATION P0300- MULTIPLE CYLINDER MISFIRE AND/OR P0573- BRAKE SWITCH 1 STUCK OFF
(supersedes 18-008-14 dated 02/15/14)
   X  
18-034-14a 14-046 06/06/14
07/15/14
P0520- ENGINE OIL PRESSURE SENSOR CIRCUIT  XX  
18-018-14c 14-028 07/11/14 FLASH: MIL ILLUMINATION - DIAGNOSTIC AND SYSTEM IMPROVEMENTS (3.0L diesel)
(superseded by 18-018-14b dated 04/16/14)
   X  
18-035-14 - - - - 07/04/14 FLASH: SURGE, SHUDDER OR PULSATION AT HIGHWAY SPEEDS (5.7L) XX   
18-036-14 - - - - 07/04/14 FLASH: DIFFICULT TO START ENGINE IN COLD AMBIENT TEMPS WHEN USING THE BLOCK HEATER. ALSO INCLUDES POWERTRAIN SYSTEM ENHANCEMENTS (5.7L) XX   
18-054-14 - - - 10/08/14 INTERMITTENT EXTENDED CRANK, LONG CRANK TIME (3.6L)   X  
18-018-14d 14-028 10/17/14 FLASH: MIL ILLUMINATION - DIAGNOSTIC AND SYSTEM IMPROVEMENTS (3.0L diesel)
(supersedes 18-018-14c dated 07/11/14)
   X  
18-063-14 - - - - 11/18/14 FLASH: 5.7L POWERTRAIN DIAGNOSTIC AND SYSTEM IMPROVEMENTS    X 
18-045-14 - - - - 11/21/14 P20EE SCR NOX CATALYST EFFICIENCY BELOW THRESHOLD BANK 1 (3.0L)    X 
18-067-14 - - - - 11/22/14 FLASH: MIL ILLUMINATION, P1CF3 BATTERY TEMPERATURE SENSOR OUT OF RANGE LOW    X 
19 - Steering
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
19-006-10 10-082 12/16/10 MOAN LIKE SOUND DURING PARKING LOT MANEUVERS AND/OR FLUID WEEPING AT RACK AND PINIONX     
19-004-11 - - - - 08/19/11 SHUDDER AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING AND/OR DRIVING OVER ROUGH ROADS
(superseded by 19-003-14 dated 10/15/14)
XX    
19-001-13 13-041 05/31/13 RATTLE FROM DRIVER SIDE OF INSTRUMENT PANEL OR STEERING WHEEL OVER ROUGH ROADS OR WHEN TURNING   X  
19-003-14 - - - - 10/15/14 CLUNK AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING AND/OR DRIVING OVER ROUGH ROADS
(supersedes 19-004-11 dated 08/20/11)
XX    
21 - Transmission
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
21-001-11 11-014 02/15/11 CRANKSHAFT TO TRANSMISSION TORQUE CONVERTER DRIVE PLATE FASTENERS LOOSE (3.6L)X     
21-004-10a 10-049 08/12/10 FLASH: SHUDDER DURING ACCELERATION, COAST OR DECELERATION
(supersedes 21-004-10 dated 08/03/10)
X     
21-008-11 - - - - 07/01/11 FLASH: SERVICE 4WD LIGHT ILLUMINATED WITH C2221 STOREDX     
21-012-11 11-107 12/15/11 CHATTER ON TURNS DURING PARKING LOT MANEUVERS (SRT8) X    
21-010-12 - - - - 07/14/12 NOISE HEARD WHEN SHIFTING THE TRANSMISSION FROM DRIVE TO NEUTRALXX    
21-003-13 - - - - 04/27/13 FLASH: DRIVETRAIN CONTROL MODULE (DCTM) - TRANSFER CASE OPERATIONAL ENHANCEMENTSXXX   
21-004-13 - - - - 04/27/13 FLASH: DRIVETRAIN CONTROL MODULE (DCTM) - TRANSFER CASE OPERATIONAL ENHANCEMENTSX     
21-005-13 - - - - 05/17/13 FLASH: MIL ILLUMINATION FOR P0730 - INCORRECT GEAR RATIO
(superseded by 21-033-14 dated 10/22/14)
 X    
21-006-13 - - - - 07/25/13 FLASH: TRANSMISSION PERFORMANCE ENHANCEMENTS (vehicles with 5.7L engines)XX    
21-007-13c 13-066 08/03/13
09/11/13
10/12/13
12/18/13
FLASH: TRANSMISSION AND TRANSFER CASE SHIFT ENHANCEMENTS (vehicles with 3.6L engine)   X  
21-011-13 - - - - 11/09/13 FLASH: TRANSMISSION SHIFT ENHANCEMENTS (3.0L / 8-speed)
(superseded by 21-026-14 dated 08/27/14)
   X  
21-001-14 - - - - 02/04/14 FLASH: ELSD MODULE ENHANCEMENTSXXX   
21-004-14 - - - - 02/14/14 FLASH: SHIFT QUALITY IMPROVEMENTS (5.7L models)   X  
21-006-14 14-014 02/19/14 FLASH: ELSD MODULE ENHANCEMENTS   X  
21-009-14 - - - 03/13/14 FLASH: IMPROVED ROLLING REVERSE TO DRIVE SHIFT QUALITY (3.0L diesel)   X  
21-010-14 - - - 04/01/14 TRANSMISSION TORQUE MANAGEMENT ENHANCEMENTS WHILE IN REVERSE (SRT, Australia only)  X   
21-012-14a - - - 04/08/14 TRANSMISSION SHIFT ENHANCEMENTS - ADAPTATION DRIVE LEARN PROCEDURE   X  
21-014-14 - - - 04/16/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS PROCEDURE (3.6L, 6.4L)  X   
21-017-14 - - - 04/30/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS (6.4L)   X  
21-021-14 - - - - 07/01/14 FLASH: DRIVETRAIN CONTROL MODULE (DCTM) - BUMP FELT IN THE DRIVELINE WHILE TURNING FROM A STOP SUCH AS IN PARKING LOT MANEUVERS   X  
21-026-14 - - - - 08/27/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS (3.0L diesel / 8-speed)
(supersedes 21-011-13 dated 11/09/13)
   X  
21-030-14a - - - - 09/26/14
10/24/14
845RE TRANSMISSION QUICK LEARN PROCEDURE   XX 
21-012-14b - - - 09/26/14 TRANSMISSION SHIFT ENHANCEMENTS - ADAPTATION DRIVE LEARN PROCEDURE
(supersedes 21-012-14a dated 07/09/14)
   XX 
21-036-14 - - - - 11/08/14 FLASH: DRIVETRAIN CONTROL MODULE (DTCM), DRIVELINE BUMP SENSATION DURING LOW SPEED TRANSMISSION DOWNSHIFTS (SRT)   X  
21-038-14 - - - - 11/25/14 FLASH: 8HP70 SRT TRANSMISSION SHIFT ENHANCEMENTS    X 
21-039-14 - - - - 11/25/14 FLASH: TRANSMISSION SHIFT ENHANCEMENTS    X 
22 - Wheels
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
22-002-13 - - - - 09/18/13 STEERING WHEEL VIBRATION AT HIGHWAY SPEEDS
(Middle East only)
XXXX  
22-001-14 - - - - 02/19/14 STEERING WHEEL VIBRATION AT HIGHWAY SPEEDSXXXX  
22-002-14 - - - - 02/26/14 TIRE FLAT SPOTTING IDENTIFICATION, PREVENTION AND RESOLUTIONXXXX  
22-003-14a - - - 06/11/14
10/29/14
STEERING WHEEL VIBRATION AT SPEEDS ABOVE 65 MPH (105 KMH) / STEERING WHEEL VIBRATION - FRONT WHEEL BEARINGS   X  
23 - Body
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
23-031-10 10-081 12/15/10 WATER DRIPPING OUT OF THE OVERHEAD CONSOLE SUNGLASS HOLDER BINX     
23-015-11 - - - - 04/20/11 LOOSE AND/OR SQUEAKING FRONT SEAT CUSHIONX     
23-033-11 - - - - 08/25/11 WATERLEAK DIAGNOSIS PROCEDURESX     
23-040-11 - - - - 10/27/11 OUTER BELT WEATHERSTRIP CLADDING TARNISHED AND/OR MISSING END CAPSX     
23-003-12 - - - - 01/10/12 LIGHT TO MODERATE PAINT SURFACE IMPERFECTIONS ON FACTORY APPLIED PAINT FINISHXX    
23-006-12 12-009 02/10/12 INCORRECT STEERING WHEEL
(export models only)
X     
23-022-12a - - - - 11/21/12 KNOCKING SOUND FROM INSTRUMENT PANEL AREA NEAR THE A-PILLARXX    
23-013-13 - - - - 03/22/13 CREAK OR CLICK NOISE FROM DUAL PANE SUNROOF XX   
23-031-13 - - - - 08/29/13 SECOND ROW HEADREST CREAK AND/OR SQUEAK  X   
23-010-14 - - - 04/04/14 CLICK, CREAK, OR GROANING SOUND NEAR C-PILLAR, DUAL PANE SUNROOF  XX  
24 - Heating & AC
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
24-006-10 10-052 08/25/10 LIQUID LINE SERVICE PORT LEAK X     
24-004-11 - - - - 02/25/11 FLASH: HVAC CONTROL MODULEX     
24-007-11 - - - - 08/09/11 WHISTLE OR RATTLE SOUND FROM DASH WHILE HVAC IS OPERATING IN PANEL MODEX     
24-002-12 - - - - 10/25/12 A/C DOES NOT ACTIVATE WHILE IN REMOTE START MODE XX   
24-003-12 - - - - 10/30/12 POOR A/C PERFORMANCEXX    
24-001-13 - - - - 09/04/13 AUTOMATIC TEMPERATURE CONTROL DOES NOT PROPERLY SYNCHRONIZE DRIVER AND PASSENGER OUTLET TEMPERATURE
(export models only)
   X  
24-002-13 - - - - 09/05/13 FLASH: HVAC PERFORMANCE ENHANCEMENTS DURING REMOTE START OPERATION   X  
24-002-14 - - - 04/10/14 DRIVER AND PASSENGER HVAC BLOWER AIR TEMPERATURES ARE NOT THE SAME WHEN "SYNC" SETTING MODE IS SELECTED AND HEADLAMPS ALWAYS STAY ON
(export models only)
 XXX  
24-003-14 - - - 05/01/14 FLASH: AUTOMATIC TEMPERATURE CONTROL- CABIN TEMPERATURE TOO HIGH
(superseded by 08-036-14a dated 10/17/14)
   X  
24-003-14a 14-087 10/17/14 FLASH: AUTOMATIC TEMPERATURE CONTROL- CABIN TEMPERATURE TOO HIGH
(supersedes 24-003-14 dated 05/01/14)
   X  
25 - Emissions
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
25-006-13 - - - - 12/03/13 DIESEL EXHAUST FLUID    X  
25-004-14 14-075 09/16/14 DIESEL EXHAUST FLUID (DEF) INJECTOR LINE RETENTION   X  
26 - Miscellaneous
TSB # RRT # Date Title 2011 2012 2013 2014 2015 2016
26-002-12 - - - - 03/14/12 OWNER MANUAL ADDENDUM - IMPORTANT NOTICE - EXPORT MODELS ONLY
(3.0L export models only)
X     
30 - Recalls & Customer Satisfaction Notices
Recall #   Date Title 2011 2012 2013 2014 2015 2016
CSN-M18-11 - - - - 05/30/11 BRAKE CONTROLLER WIRE HARNESS INSTRUCTION SHEET
(applies only to vehicles equipped with the trailer tow group (sales code AHT or AHX) built from November 03, 2010 through July 01, 2011)
X     
CSN-L11-11 - - - - 03/00/11 TIRE PRESSURE MONITOR SYSTEM
(applies only to vehicles equipped with 265/50R20 tires (sales code TX9) built from July 1, 2010 through January 25, 2011)
X     
CSN-K40-11 - - - - 04/00/11 MONRONEY LABEL INFORMATION
(applies only to vehicles equipped with a Media Center 430N CD/DVD/MP3/HDD/NAV radio (sales code RHB) built from August 16, 2010 through January 22, 2011)
X     
RC-L33-11 - - - - 11/00/11 SAFETY RECALL - ENGINE BLOCK DEBRIS
(applies to vehicles equipped with a Saltillo built 3.6L engine manufactured through September 19, 2011)
 X    
CSN-M04-12 - - - - 03/00/12 ENGINE OIL ADDENDUM CARD
(applies to the vehicles equipped with a 6.4L Hemi engine built through October 20, 2011)
 X    
CSN-N06-13 - - - - 04/19/13 INSTRUMENT AND DOOR PANEL APPLIQUE DELAMINATION
(SRT only)
 X    
RC-N42-13 - - - - 09/06/13 REPROGRAM BODY CONTROL MODULE   X  
RC-N31-13 - - - - 10/22/13 RECONFIGURE BODY CONTROL MODULE   X  
RC-N58-13 - - - - 11/08/13
12/21/13
REPROGRAM INSTRUMENT CLUSTER & ABS MODULE / ALTERNATOR GROUND WIRE   X  
CSN-N55-13 - - - - 11/22/13 FORWARD COLLISION WARNING (NH3: Cruise Control w/Stop)   X  
CSN-P05-14 - - - - 03/26/14 REPROGRAM ABS MODULE
(applies only to 2012-2013 vehicles built from October 11, 2011 to October 1, 2012)
 XX   
RC-P14-14 - - - - 05/27/14 Brake Booster
(applies only to 2011-2014 vehicles built built through September 08, 2013)
XXXX  
RC-P31-14 - - - - 06/19/14 REPROGRAM ADAPTIVE CRUISE CONTROL MODULE
(applies only to 2014 vehicles built built from January 16th through April 17th, 2014)
   X  
RC-P36-14 - - - - 08/29/14 SUN VISOR WIRING
(applies to 2011-2014 vehicles equipped with a sun visor vanity light (sales code GNC) built through December 11, 2013)
XXXX  
CSN-P39-14 - - - - 10/14/14 FRONT HALF SHAFT BOOT CLAMPS
(applies only to vehicles equipped with a Quadra-Trac (sales code DHB) or Quadra-Trac II (sales code DKA) built from March 05, 2014 through April 21, 2014)
   X  
RC-P64-14 - - - - 11/13/14 REPROGRAM STEERING COLUMN CONTROL MODULE
(applies only to vehicles built from October 03, 2013 through April 11, 2014)
   X  




Additional service issues, tips and information

Apple iPad not compatible with UConnect
The Apple iPad is not compatible with Uconnect when connected to the vehicle's USB port or ipod control cable located in the glove box or center console. The iPad will display the following message: "This device is not supported by the iPad". UConnect system may display "Reading" and / or "Error" on the radio display.

Bluetooth Streaming Audio from iPad plays with no issue. However, seek up and seek down buttons on the radio are not supported by the iPad. Seek up and seek down operation can be exercised using the iPad itself.

Apple IPhone4 - Audio issues playing audio files
Customers may complain that while playing audio files from apple iPhone4, the sound will drop out or fail to play. Chrysler and Apple Inc. are jointly investigating this issue. Timing for a resolution from Apple and Chrysler is TBD.

The following solution should be suggested to customers in the interim:

Step 1: Turn the vehicle off
Step 2: Turn the iPhone4 off and on.
Step 3: Turn the vehicle on, and wait 30 seconds
Step 4: Connect the iPhone4 to vehicle's USB port (in glove box or center console) using the USB cable that came with the iPhone4 (generally the cable is White in color). Make sure that customers are using their device via USB port located in glove box or in the center console and not via the USB port on the radio faceplate.
Step 5: Press "Media" button on the radio and use the system in iPod (USB) mode (and not in Bluetooth Streaming mode)

Also, advise customers to minimize use of seek up and seek down keys; and when they are used, try not to press them multiple consecutive times. Brake Transmission Shift Interlock (BTSI) - override access door
The override access door is located under the center console cup holder mat. Pull up on the cup holder mat, remove the access door, and use a long slim tool such as a screwdriver to push down on the override lever; the shifter knob will be able to be moved.

Electronic Stability Control (ESC) Clicking Noise
The driver may notice a clicking sound coming from the front or underneath the vehicle. This occurs when the vehicle is traveling above 35 mph and during the first portion of a drive cycle. The ESC system will run a calibration routine and if the driver lifts off of the gas pedal, the ESC system will stop the test because the drive may need to brake. The clicking sound is the valves in the ESC system. Once the calibration routine is successful, the noise will not return until the next ignition cycle. Once the ESC system has learned 50 times, the calibration will not be run during every ignition cycle. The sound may also become less noticeable over time. This sound is normal and no service needs to be done.

Liftgate - Intermittent operation
Some customers may bring their 2011 Grand Cherokee in with a complaint of intermittent Liftgate Operation. When trying to open their liftgate with any of the methods available (FOBIK, Interior switch or liftgate switch), the liftgate may not open. It is important to note if the liftgate glass is ajar, the gate will NOT open. Some customers may mistakenly cause the liftgate glass to be ajar by pushing the FOBIK button by accident. Most customers would not realize this as the glass does not pop off the lifgate when ajar. If the EVIC is monitored, it will indicate an ajar condition. All that is needed is customer explanation on the operation of the liftgate. Later this year, a new FOBIK will be released eliminating the liftgate glass button.

Locking fuel door - Manual release
The fuel door is unlocked by pressing the fuel door release button below the headlamp switch. The system is a simple switch and actuator system that is not controlled by a module. If there is an electrical fault with the system, there is a manual release cable under the left rear storage compartment in the rear quarter panel.

Lug nuts - Locking
The current locking wheel nuts for previous year (2010 & earlier) Grand Cherokees are not compatible with the 2011 Grand Cherokee. If a customer wants a set of locking wheel nuts, do NOT use the current set available for earlier year Grand Cherokees. Locking Wheel Lug nuts will be available for the 2011 Grand Cherokee late in September 2010.

Quadra-Lift Air Suspension - Caution when lifting vehicle on hoist or jack
The air suspension system uses a high pressure volume of air to operate the system. To avoid possible personal injury or damaging air suspension components, please ensure technicians are made aware that subject vehicles equipped with air suspension should never be lifted on a hoist or jack while the engine is running unless the automatic levelling system was previously disabled. The system can be disabled by pressing and holding both the "UP" and "DOWN" buttons simultaneously between 5 and 10 seconds. A message will appear in the EVIC stating levelling has been disabled immediately after both buttons are released. Driving the vehicle over 5 mph (8 km/h) will return the air suspension to normal operation.

If for any reason the vehicle is hoisted without entering the Automatic Leveling Disabled Mode, the module notes the speed at which the suspension height is changing when the vehicle is raised, tries for a few seconds to adjust the height, and then disables the automatic leveling system. An active fault in the air suspension system results in an air suspension system message display in the EVIC.

Quadra-Lift - Air Suspension Over Temperature Message in the Electronic Vehicle Information Center
When the air suspension compressor has to run for a significant period of time or the air suspension system is being used a lot by the driver, the compressor may need to cool down. This is normal and should not require service. There are times when the system will need to make up a significant amount of air. This can occur with large changes in ambient air temperature or if service has been done on the system and lost air has not been replaced.

A message will be displayed on the EVIC indicating the compressor is cooling down and there will be a diagnostic trouble code (DTC) set. The DTC in the ASCM module does not necessarily indicate service is needed. If the EVIC message and DTC occurs often, it may be an indication of a leak in the system.

Shift knob removal process
Lower the trim ring under shifter knob, use a small punch or screw driver to remove the roll pin from the shaft. Blanket the area with a suitable towel to ensure the roll pin is not lost during the removal process.

Steering wheel remote radio switch sticks
Replace switch if vehicle was built before 07-11-2010.

Water leaking - running down the center inside of the backlight/glass
Remove spolier attachment screws on the inner side of the glass and the two at the hinges. Roll the spoiler toward the roof of the vehicle. Remove the outer harness retained at the lower half of the spoiler allowing spoiler to extend out of the way. Inspect the grommit for proper fit to the glass. Apply Kent High Tech Clear P10567 to the grommit face to glass sealing area and harness to grommit inner areas. Allow proper cure time as instructed.





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